Hi Bobby, I was lucky enough to get a quick demo at a real BIR the other day and was suprised to see they are microwaving the rice which is pre cooked, and stored in the fridge. This obviously saves valuable time at the 6pm to 8pm slot, when they are pre occupied with making fresh nan bread and cooking the actual curries for there busy takeway service. I expect the microwave dries it slightly. I am going to write up what i observed inside the kitchen , but to be honest, its nothing thats not on this site. Whats been really bothering me, is that i copied everything to the tee, when i got home, and my madras tasted bland. I am beginning to think my electric cooker is to blame, as i witnessed the chef allowing the oil + curry base to ignite with high temp gas cooking, which might be giving things that lovely toffee taste we all crave. I think the best place for my electric cooker is the tip!