I suppose it's a love/hate thing with Shan Pillau biryani mix. Personally I'm in the "love" section. Many of our customers have commented on how much they prefer the "new improved rice".
George, according to Raj, adding the oil and lemon juice to the water, stops the rice sticking and will also compensate if you overcook it slightly, which is very easily done in a busy restaurant kitchen. Our rice pan is so huge, we cannot carry it to the sink, we have to scoop out the rice with a jug into buckets and drain in collanders in the sink. This process can take a good 5, 6 or 7 minutes after the rice has been cooked. The lemon holds off the "mushiness" effect.
If it is too overcooked, we get it straight into the coolroom for 1/2 an hour, and it is then still useable.
BTW, if you don't wash your rice THOROUGHLY before use, you could be putting sand/grit/soil and god knows what else into your body. Many restaurants don't wash it, coz it takes time, and THEY won't be eating it......simple as. Same goes for lentils, they need 3 times the amount of washing that rice needs. Our rice is aged basmatti rice and to the best of my knowledge, there isn't a more expensive rice available in Perth. It still needs a good wash however, as it's grown in a field with soil, sand, crap etc all over it.
